Keystone Bank Customer Care Number

Advertisements

Keystone Bank Customer Care Number

CUSTOMER SERVICE

Our service personnel are always on hand to deliver exceptional services to our customers. Whether it is to report the loss of your debit or ATM card, suspicion of fraud on your account, or simply to make enquires, kindly contact us immediately via phone {+234 700 2000 3000} or e-mail {contactcentre@keystonebankng.com} .

BUSINESS HOURS

We are open 24 hours Monday through Friday to handle enquiries ranging from account balance enquiry to all general banking services You can call us on +234 700 2000 3000

Advertisements
CONTACT CENTRE

Our Contact Centre is a fully interactive self-service platform designed to provide technical support for your online and mobile banking transactions 24/7 (weekends and public holidays inclusive). Simply dial +234 700 2000 3000 (+234 prefix compulsory for international callers) and then follow the voice prompt for language and request options.
You can carry out the following transactions conveniently:
• Balance enquiry
• Obtain Transaction history
• Bank statement requests via e-mail
• Make Cheque book requests
• Confirm and stop cheques
• Own account, Interbank and third-party funds transfer using your token device
• Obtain information on our products and services, ATM/branch locations, and our subsidiary Banks in Gambia, Liberia and Sierra Leone.

FORMS DOWNLOAD CENTRE

Corporate Current Account Opening Form  Individual Account Opening Form 
Customer Update Form (Business) 
Customer Update Form (Individual) 
Debit Card Request Form 
Future Account 
Daily Transfer Limit Form-Corporate 
Daily Transfer Limit Form-Individual 
Virtual Banking Services Form 

ATM USER GUIDE

● Use ATMs where you feel most safe and comfortable.
● Avoid using an ATM with any form of distraction or suspicious-looking person(s) loitering around.
● Ensure that your debit card is ready in hand before approaching the ATM.
● Do not use an ATM if you notice that it has been tampered with.
● If experiencing difficulty with a transaction, be very cautious of accepting help from strangers. We recommend that you contact a security guard at the premises for assistance.
● Do not expose or disclose your PIN to anyone (bank and police inclusive). Endeavor to shield the keypad with your body while entering your PIN.  In the event of an ATM Malfunction, press ‘cancel’ to withdraw your card immediately before reporting and proceeding to another machine.
● Promptly report jammed or stolen cards to the nearest Bank branch.
● Try not to hurry through a transaction, carefully secure your card and cash in your wallet, handbag or pocket before leaving the ATM point.

Advertisements
WHISTLE BLOWING

At Keystone Bank we cherish the ideals of good corporate governance – honesty, fairness, accountability, integrity, professionalism, and ethical management practices. To report unethical or unprofessional conduct by any of our officials, send your report to any or all of the following:

Managing Director/CEO, Keystone Bank Limited
1 Keystone Bank Crescent, Off Adeyemo Alakija Street, Victoria Island, Lagos.
Email – officeoftheceo@keystonebankng.com

Group Head, Internal Audit, Keystone Bank Limited
1 Keystone Bank Crescent, Off Adeyemo Alakija Street, Victoria Island, Lagos.
Email – cliffordodiase@keystonebankng.com

Group Head, Legal Services, Keystone Bank Limited
1 Keystone Bank Crescent, Off Adeyemo Alakija Street, Victoria Island, Lagos.
Email – michaelagamah@keystonebankng.com

Director of Banking Supervision Central Bank of Nigeria
Central Business District, Cadastral Zone, Abuja, FCT, Nigeria.
Email – info@cenbank.org

Chief Compliance Officer, Keystone Bank Limited
1 Keystone Bank Crescent, Off Adeyemo Alakija Street, Victoria Island, Lagos.
Email – Lawalahmed@keystonebankng.com

We appreciate your report and guarantee that it will be treated with utmost confidentiality.