Manager Fraud Investigations MTN Vacancy


Manager Fraud Investigations MTN Vacancy

Manager Fraud Investigations MTN Vacancy

Reference Number:
Manager: Fraud Investigations
216 14th Avenue Fairland Roodepoort Gauteng South Africa 2195
Organisation Name:
Group Internal Audit and Forensics
MTN Level:
Level 3

Mission/ Core purpose of the Job


The primary purpose of the job is to conduct and manage fraud and forensic investigation and provide assessments, analytics, monitoring and reporting, within the policies, procedures and standards set for Group Internal Audit and Forensic Services.


Context (Global influences, environmental / industry demands, organisational mission etc.)

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates.  The GIAFS must therefore ensure successful delivery in the context of:

  • Diversifying telco-to-techno landscape
  • Evolving industry ecosystems
  • Omnipresent cybersecurity threats and attacks
  • New imperatives concerning data privacy and security and building strong digital trust partnerships
  • Rapid adoption of new routes to innovation and technologies that can destabilise business
  • Volatile geographical environments across OpCos prone to emergencies that threaten the ordinary course of business (Natural Disasters, Socio-Political upheaval, Terrorist Attacks, Health Threats)
  • Constant dynamic risk challenges
  • Mitigating risks, averting disaster and safeguarding security through business intelligence to maximize business impact
  • Management of demanding customer and supplier expectations
  • Enhancing MTN reputational position as a leading secure, reliable and safe network and system provider at OpCo level

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

The Manager: Fraud Investigations role will be accountable to achieve the following objectives:

  • Work with internal stakeholders and the broader Internal Audit team in the execution of fraud investigation plans and roadmaps, in line with the plan
  • Provide meaningful recommendations to senior manager on the integration of current fraud investigation best practices with processes and systems in use, in order to ensure a solid and robust audit framework
  • Assist with the development of methods, processes and systems to enhance role effectiveness in order to meet goals
  • Conduct and manage fraud investigations, as allocated by Senior Manager, in accordance with set professional standards, policies and procedures and methodology/guidebook.
  • Prioritise high fraud risk assessment and investigation, in order to establish a good understanding of the fraud incidents and root causes and use this information to provide meaningful reporting to management
  • Conduct investigations and forensic procedures, in collaboration with third parties where applicable, on high priority fraud incidents to ensure that those incidents are duly and thorough analysed in a timely manner
  • Perform digital forensic procedures where required in the execution of forensic investigations
  • Compile all relevant documentation detailing fraud investigation and findings, ensuring that the report adequately describes the root causes, impact and possible risk mitigations
  • Use statistical data and other means of analysis for forensic audit investigations to support line analysis activities, providing meaningful information that will assist in preventing future incidents
  • Monitor the adherence to the defined fraud investigation and forensic framework, and make the appropriate escalations if necessary
  • Ensure fraud investigations are aligned to policies, procedures and standards to mitigate identified fraud risk
  • Advise and provide suggestions to enhance fraud investigation policies, procedures and standards
  • Support Operations with investigations (and where there is no forensic capacity) and ensure skills transfer where required
  • Assist in regular quality assurance for OPCO’s in relation to evaluation of investigations and compliance thereto of Group Methodologies, Frameworks and Policies
  • Regular support and travel to OPCO’s as and when required to provide support on investigations and quality assurance
  • Provide feedback to the Fraud Prevention and Detection team to assist in the performance fraud risk assessments in all operations
  • Perform initial fraud trend analysis and share findings with the Fraud Prevention and Detection team
  • Delivery and leading in high-quality stakeholder reporting, including Group ExCo as well as Group Audit Committee reporting
See also  ECYCC Social Worker Vacancy In South Africa


Key Deliverables

  • Conduct, manage and report on Fraud Investigation and Forensics outcomes
  • Oversight and management of medium to high level fraud investigations
  • Assist in Monthly and Quarterly stakeholder reporting, including providing insights into the fraud risk management environment across the MTN footprint, as well as identification and reporting on trends and themes identified


Role Dependencies

  • Active support from the Group Executive: Internal Audit and Forensic Services
  • Understanding of the respective OPCO technology and business contexts and the fraud risks associated with these
  • Intra-functional collaborations with Internal Audit and Risk & Compliance
  • Alignment of OPCO with OPCO fraud risk management initiatives
  • Skilled and experienced Suppliers/Specialists to support and safeguard functions


  • Minimum of 3 year Degree / Diploma in Commerce / Science
  • Preferred – 4 Years Bachelor of Commerce/Bachelor of Science/Bachelor of Laws
  • Professional qualification in Fraud Risk and Investigations
  • Professional Qualification ACFE / ACAMS / ICFP
  • Fluent in English
  • French (as an advantage)
  • Digital Forensics and Data Analytics (as an advantage)
See also  Senior Primary School Teacher South Africa Teaching Jobs 2021



  • Minimum of 5 years experience in an area of specialisation coupled with supervising / managing others
  • Worked across diverse cultures and geographies advantageous
  • Experience working in a medium to large organization



  • Conceptual Thinker, Problem Solver, Improvement Driver
  • Culture and Change Champion, Supportive People Manager, Relationship Manager
  • Results Achiever, Operationally Astute
  • Ability to travel to African and Middle East


  • Strong investigations skills – preferably in the context of Technology
  • Digital Forensics advantageous
  • Project Management
  • Customer Focused
  • Conflict resolution
  • Root Cause Analysis
  • Strong Analytics and Problem Solving