Manager Digital Transformation and Innovation 2 MTN Vacancy


Manager Digital Transformation and Innovation 2 MTN Vacancy

Manager Digital Transformation and Innovation 2 MTN Vacancy

Reference Number:
Manager Digital Transformation and Innovation(2)
Roodepoort, ZA
Organisation Name:
Group Strategy
Group Strategy
MTN Level:
Level 3

Mission/ Core purpose of the Job


Responsible for supporting the implementation Digital Transformation program through the successful delivery of related program initiatives, alongside supporting the development, refining and rollout of the blueprint for MTN’s strategic innovation model. Will be responsible for the delivery of designated work streams as part of the digital transformation program (e.g., oversight on definition and delivery of new customer journeys and related cross-functional impacts, managing regular reviews of OpCos’ digital maturity or supporting development and management of initiative pipelines for RPA).

The role invariably involves working across multiple teams in the successful delivery of various work streams, working as a part of a larger Digital Transformation Program team consisting of other internal functions, external contractors and business line subject matter experts.


For purposes of the program, this role will report into the relevant General Manager that is accountable for the Digital Transformation program. Furthermore, this role will also be responsible for contributing to MTN’s overall digital capability development through contribution of new digital concepts, processes, methods and tools and to culture of the Group Strategy & Transformation team

Context (Global influences, environmental / industry demands, organisational mission etc.)

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The Senior Manager: Digital Transformation will ensure the successful delivery in the context of:

  • MTN’s positioning as the best connectivity and digital platforms player in Africa
  • Operating within a highly inter-connected international telecommunications community
  • Increasingly competitive and highly dynamic industries and landscape
  • Constant dynamics and local challenges in economic, regulatory and legal environments
  • Achievement of top quartile operating efficiency and effectiveness through scale and common processes
  • The cultural richness and complexity of MTN, across the African continent
  • Being at the forefront of MTN Group digitalisation strategy
  • Responsibility to keep track of global trends as well as digital thinking and technology advancements
  • Integrating requirements from multiple internal and external stakeholders to provide the relevant services to support MTN’s digital transformation objectives
  • Ability to drive initiatives in line with the Group and OpCos’ digital transformation objectives
  • The potential to realise radical improvements in customer and employee experience through digitalisation of processes enabled by digital tools and methods (incl. but not limited to RPA, AI/ML, Enterprise Agile)
  • The opportunity to realise operational cost savings that can be leveraged to fund investments required to digitalise customer and employee experience
  • MTN’s decision to focus on Digital Transformation as a Group Exco priority, as a key enabler for realising the company’s strategic priorities
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Key Performance Areas: Core, essential responsibilities / outputs of the position (KPAs)

Digital Transformation Program Delivery

  • Support definition of the workstream scope required to achieve a given set of program objectives. This will require the translation of program objectives and milestones into an actionable set of deliverables in consultation with the business unit subject matter experts
  • Create the plan to deliver the scope of defined workstreams
  • Collaborate with colleagues and supervisors to achieve buy-in for scope and plans developed from key stakeholders to secure the resources and funds to deliver with the support of the General
  • Work within and contribute to the governance framework of the program
  • Support or lead the delivery of a workstream from inception to handover to business units responsible to operationalise and take ownership, facilitate the required change management and capability building needed in the handover process
  • Identify and manage risks which will impact program or work stream delivery and communicate risks to all relevant stakeholders
  • Build subject matter expertise on workstream topics and be able to succinctly drive to and articulate key insights in a structured manner both verbally and in writing
  • Support the larger Strategy & Transformation team in developing and launching the blueprint for MTN’s enterprise innovation program/methodology leveraging industry best practices and Agile test-and-learn techniques to accelerate the organizations path toward launching successful innovations at scale

Agile education and adoption

  • Support the organization in embracing Digital Transformation and Agile as a culture shift:
  • Educate MTN employees across all levels and OpCos on the Agile methodology and oversee the development of Agile teams to ensure effective outcomes for the organization
  • Guide teams through the Agile implementation process and encourage all functions and leadership to embrace Agile principles and methods; leverage best-practices and 3rd-party insights as needed to support a phased Agile transformation of the enterprise
  • Drive collaboration with other MANCO and OpCo functions to strengthen adoption of Agile processes, principles and practices across all levels and departments in the organization,
  • Serve as an objective party to help navigate common roadblocks and pain points in the Agile adoption process
  • Contribute to enhancing MTN’s overall program execution capability
  • Contribute to the knowledge repository for cross functional and cross market knowledge share – compile and constantly refine the Digital Transformation “playbook”
  • Perform post mortems of digital transformation projects and initiatives to enable continuous improvement
  • Improve and standardise the quality and effectiveness of relevant key projects’ performance management processes
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Job Requirements


  • Minimum 4 Year Academic Degree in a technical or engineering discipline e.g. Computer Science, Electrical Engineering, etc.
  • Masters or Post Grad Degree in (Engineering or Computer Science or Business Administration) would be ideal but not required


  • Minimum of 3 years of relevant work experience delivering technical projects using Agile methodologies
  • Consulting or Telco experience highly preferred


Skills / Competencies:

  • Agile Scrum certification preferred but not required
  • Demonstration of strong technical aptitude, ability to build credibility with peer and senior technical executives
  • Very strong analytical and conceptual problem-solving abilities
  • Ability to work highly independently and collaborate with cross-functional teams
  • Resilience, strong solution mindset, 80-20 focus
  • Ability to build strong senior relationships across complex orgs
  • Creativity and tenacity are key

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