Advertisements
First City Monument Bank Mission & Vision
Vision
To be the premier financial services group of African origin.
Advertisements
Mission
To attain the highest levels of customer advocacy, be a great place to work and deliver superior and sustainable returns to our shareholders.
Core Values
EXECUTION
- We set clear goals and priorities
- We vigorously follow through on their attainment
- We remove barriers to effectiveness
- We have the right people in leadership roles
PROFESSIONALISM
- We play by the rules
- We uphold integrity
- We pursue personal development and learning (e-learning)
- We treat colleagues and customers fairly
INNOVATION
- We innovate to solve customer problems
- We innovate to reach new customers profitably
- We measure, report to the Board and reward innovation performance
- We dedicate people, processes and capital towards innovation
CUSTOMER FOCUS
- The voice of the customer drives our actions and initiatives
- We are proactive towards our customers’ needs
- We strive to save customers’ time and increase their prosperity
Advertisements