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Our multi-lingual Contact Center is a world-class customer interaction center which offers you 24/7, real time information and assistance with your accounts from anywhere in the world.

We Care

The Customers’ Ombudsman of Access Bank mediates fair settlement between the bank and its customers for complaints that have remained unresolved for 90 days and above. The Ombuds’ Process is an Alternate Dispute Resolution yet informal medium wherein an aggrieved customer of the bank may lodge complaints/grievances over the telephone, email, letters, physical visit to the Ombuds’ Office and within the shortest time possible, the Customers Ombudsman will collate data/information from both parties and informally engage parties towards an amicable resolution of the complaint.

The Ombuds process strives for a win: win resolution to ensure that the smooth customer/banker relationship is not disrupted by any complaint. This is an innovative Access Bank Plc complaint resolution process, the first of its kind by any Nigerian Bank further assuring our customers that we care and any complaints they may have regarding our financial services will be amicably resolved to the satisfaction of our customers.

Customers’ Ombudsman Contact details:
Access Bank Plc., Head Office
Plot 999c, Danmole Street
Off Adeola Odeku/Idejo Street
Victoria Island, Lagos, Nigeria.
Email Address: cc-ombudsman@accessbankplc.com

LOCATE THE NEAREST BRANCH/ATM
CLOSEST TO YOU

• Access Bank Head Office

  999C, Danmole St, Victoria Island, Lagos

  Sort Code:

  Tel: 01 280 2500
• Idejo Branch

  Plot 161E, Idejo Street, Off Adeola Odeku Street, Victoria Island, Lagos State

  Sort Code: 044150291

  Tel: 08126416604

  0.13 mile
• Adeola Odeku Branch

  11A Adeola Odeku Street, Victoria Island, Lagos State

  Sort Code: 044151106

  Tel: 08120797437

  0.21 mile
• Adeola Odeku 2

  44 Adeola Odeku Street, Opposite Park ‘n’ Shop, Victoria Island, Lagos State

  Sort Code: 044152642

  Tel: 08126416689

  0.28 mile
• Saka Tinubu Branch

  44A Saka Tinubu Street, Off Adeola Odeku Street, Victoria Island, Lagos State

  Sort Code: 044152998

  Tel: 08126416417

  0.46 mile
• Lekki 1 Branch

  Plot 7, Block 2 Oniru Private Estate Lekki, Lagos State

  Sort Code: 044151973

  Tel: 08126416748

  0.68 mile
• Adeyemo Alakija

  1 Idowu Taylor Street, Commerce House, Victoria Island, Lagos State

  Sort Code: 044151038

  Tel: 08066566019

  0.82 mile
• Awolowo Road Branch

  58 Awolowo Road Ikoyi, Lagos State

  Sort Code: 044151119

  Tel: 08126411489

  0.99 mile
• Oyin Jolayemi

  Plot 1665, Oyin Jolayemi Street, Victoria Island, Lagos State

  Sort Code: 044150149

  Tel: 08033285238

  0.99 mile
• Awolowo Road 2 Branch

  87 Awolowo Road Ikoyi Lagos Lagos State

  Sort Code: 044151711

  Tel: 08126411670

  1 mile
• Keffi Street Branch

  13, Keffi Street, Off Awolowo Road, Ikoyi, Lagos State

  Sort Code: 044153298

  Tel: 08086769321

  1.07 miles
• Adetokunbo Ademola

  30A Adetokunbo Ademola Street, Victoria Island, Lagos State

  Sort Code: 044150660

  Tel: 07063871367

  1.09 miles
• Adeola Hopewell Branch

  Plot 1697 Adeola Hopewell, Victoria Island, Lagos State

  Sort Code: 044151339

  Tel: 08028112385

  1.14 miles
• Muri Okunola Branch

  211 Muri Okunola Street, Victoria Island, Lagos State

  Sort Code: 044152985

  Tel: 08126416712

  1.27 miles
• Onikan Branch

  30 King George V Road Onikan, Lagos Island, Lagos State

  Sort Code: 044150152

  Tel: 08126411538

  1.36 miles
• Alfred Rewane Road

  1 Alfred Rewane Road Ikoyi, Lagos State

  Sort Code: 044151287

  Tel: 08126411594

  1.37 miles
• Moloney Branch

  34 Moloney Street, Lagos Island, Lagos State

  Sort Code: 044151740

  Tel: 08121859652

  1.49 miles
• Ajose Adeogun Branch

  287 Ajose Adeogun Street, Victoria Island, Lagos State

  Sort Code: 044151986

  Tel: 08123796959

  1.6 miles
• Ligali Ayorinde

  Plot 15, Ligali Ayorinde, Victoria Island, Lagos State

  Sort Code: 044150822

  Tel: 08126416654

  1.86 miles
• Marina BOI Branch

  23, Bank of Industry (BOI), Broad Street Marina, Lagos State

  Sort Code: 044151083

  Tel: 08126411528

  2.09 miles
• Broad Street 2 Branch

  32 Broad Street, Lagos Island, Lagos State

  Sort Code: 044151533

  Tel: 08126411716

  2.4 miles
• Broad Street Branch

  115/117 Broad Street, Lagos Island, Lagos State

  Sort Code: 044150039

  Tel: 08127132115

  2.41 miles
• Nnamdi Azikwe Street Idumota Branch

  68 Nnamdi Azikwe Street, Idumota, Lagos State

  Sort Code: 044152325

  Tel: 08122097188

  2.41 miles
• Idumota Branch

  122 Nnamdi Azikwe Street, Idumota, Lagos State

  Sort Code: 044150026

  Tel: 08028723278

  2.41 miles
• 48 Marina Branch

  48 Marina Street, Lagos Island, Lagos State

  Sort Code: 044151368

  Tel: 08139502514

  2.6 miles
• Adeniji Adele Branch

  Oba Adeniji Adele Plaza, Adeniji Adele Road, Lagos Island, Lagos State

  Sort Code: 044153159

  Tel: 08033187167

  2.78 miles