Access Bank Customer Care
Access Bank Customer Care
Access more
Customer Support
Our multi-lingual Contact Center is a world-class customer interaction center which offers you 24/7, real time information and assistance with your accounts from anywhere in the world.
We Care
The Customers’ Ombudsman of Access Bank mediates fair settlement between the bank and its customers for complaints that have remained unresolved for 90 days and above. The Ombuds’ Process is an Alternate Dispute Resolution yet informal medium wherein an aggrieved customer of the bank may lodge complaints/grievances over the telephone, email, letters, physical visit to the Ombuds’ Office and within the shortest time possible, the Customers Ombudsman will collate data/information from both parties and informally engage parties towards an amicable resolution of the complaint.
The Ombuds process strives for a win: win resolution to ensure that the smooth customer/banker relationship is not disrupted by any complaint. This is an innovative Access Bank Plc complaint resolution process, the first of its kind by any Nigerian Bank further assuring our customers that we care and any complaints they may have regarding our financial services will be amicably resolved to the satisfaction of our customers.
Customers’ Ombudsman Contact details:
Access Bank Plc., Head Office
Plot 999c, Danmole Street
Off Adeola Odeku/Idejo Street
Victoria Island, Lagos, Nigeria.
Email Address: cc-ombudsman@accessbankplc.com
LOCATE THE NEAREST BRANCH/ATM
CLOSEST TO YOU
- Access Bank Head Office999C, Danmole St, Victoria Island, LagosSort Code:Tel: 01 280 2500
- Idejo BranchPlot 161E, Idejo Street, Off Adeola Odeku Street, Victoria Island, Lagos StateSort Code: 044150291Tel: 081264166040.13 mile
- Adeola Odeku Branch11A Adeola Odeku Street, Victoria Island, Lagos StateSort Code: 044151106Tel: 081207974370.21 mile
- Adeola Odeku 244 Adeola Odeku Street, Opposite Park ‘n’ Shop, Victoria Island, Lagos StateSort Code: 044152642Tel: 081264166890.28 mile
- Saka Tinubu Branch44A Saka Tinubu Street, Off Adeola Odeku Street, Victoria Island, Lagos StateSort Code: 044152998Tel: 081264164170.46 mile
- Lekki 1 BranchPlot 7, Block 2 Oniru Private Estate Lekki, Lagos StateSort Code: 044151973Tel: 081264167480.68 mile
- Adeyemo Alakija1 Idowu Taylor Street, Commerce House, Victoria Island, Lagos StateSort Code: 044151038Tel: 080665660190.82 mile
- Awolowo Road Branch58 Awolowo Road Ikoyi, Lagos StateSort Code: 044151119Tel: 081264114890.99 mile
- Oyin JolayemiPlot 1665, Oyin Jolayemi Street, Victoria Island, Lagos StateSort Code: 044150149Tel: 080332852380.99 mile
- Awolowo Road 2 Branch87 Awolowo Road Ikoyi Lagos Lagos StateSort Code: 044151711Tel: 081264116701 mile
- Keffi Street Branch13, Keffi Street, Off Awolowo Road, Ikoyi, Lagos StateSort Code: 044153298Tel: 080867693211.07 miles
- Adetokunbo Ademola30A Adetokunbo Ademola Street, Victoria Island, Lagos StateSort Code: 044150660Tel: 070638713671.09 miles
- Adeola Hopewell BranchPlot 1697 Adeola Hopewell, Victoria Island, Lagos StateSort Code: 044151339Tel: 080281123851.14 miles
- Muri Okunola Branch211 Muri Okunola Street, Victoria Island, Lagos StateSort Code: 044152985Tel: 081264167121.27 miles
- Onikan Branch30 King George V Road Onikan, Lagos Island, Lagos StateSort Code: 044150152Tel: 081264115381.36 miles
- Alfred Rewane Road1 Alfred Rewane Road Ikoyi, Lagos StateSort Code: 044151287Tel: 081264115941.37 miles
- Moloney Branch34 Moloney Street, Lagos Island, Lagos StateSort Code: 044151740Tel: 081218596521.49 miles
- Ajose Adeogun Branch287 Ajose Adeogun Street, Victoria Island, Lagos StateSort Code: 044151986Tel: 081237969591.6 miles
- Ligali AyorindePlot 15, Ligali Ayorinde, Victoria Island, Lagos StateSort Code: 044150822Tel: 081264166541.86 miles
- Marina BOI Branch23, Bank of Industry (BOI), Broad Street Marina, Lagos StateSort Code: 044151083Tel: 081264115282.09 miles
- Broad Street 2 Branch32 Broad Street, Lagos Island, Lagos StateSort Code: 044151533Tel: 081264117162.4 miles
- Broad Street Branch115/117 Broad Street, Lagos Island, Lagos StateSort Code: 044150039Tel: 081271321152.41 miles
- Nnamdi Azikwe Street Idumota Branch68 Nnamdi Azikwe Street, Idumota, Lagos StateSort Code: 044152325Tel: 081220971882.41 miles
- Idumota Branch122 Nnamdi Azikwe Street, Idumota, Lagos StateSort Code: 044150026Tel: 080287232782.41 miles
- 48 Marina Branch48 Marina Street, Lagos Island, Lagos StateSort Code: 044151368Tel: 081395025142.6 miles
- Adeniji Adele BranchOba Adeniji Adele Plaza, Adeniji Adele Road, Lagos Island, Lagos StateSort Code: 044153159Tel: 080331871672.78 miles